Frequently Asked Questions
- Do you have terms and conditions?
Well, yes. For my website. See here.
- Do you have a warranty?
All bronze works by William Miles will be repaired or replaced at my discretion for no charge within one year of sale if returned to me, postage paid. If you require repair service after one year from purchase please contact me.
- Do you have a return policy?
You can return any regular price work purchased from Bronze Art by William Miles within 30 days providing that you return the item to me postage paid, subject to a 5% return fee. This fee is collected to reimburse my costs related to currency transactions and packaging and shipping associated with the original sale. Proof of purchase must be provided with the returned item. See my return policy here.
Sale items, unless they arrive damaged or defective, cannot be returned.
- Do you collect sales tax?
Not at this time. You are responsible to pay all customs duties and taxes that may be charged. I do collect a 3.5% fee on the total purchase, including shipping, to cover payment processing fees.
- How do I log in to see my orders?
- I don’t have a log in? Can I still order?
Yes. When you checkout you will be required to create an account for future use. You create this account by entering an account password. This means that you can return to review your order status and history.
- I don’t know anything about my account. How can I find out about my order status?
Please contact me. Tell me about your order. I can send you an order status through email.
- Do you take commissions? Can I ask for custom work?
Yes, under some conditions. Please see my Commissions policy and complete the request form to contact me. Tell me what you want. I will respond through email.
- How long will it take to complete my order?
I do custom work. Commissioned bronze figures or other custom artwork can take three months or longer to complete.
- I want to cancel an order. What do I do?
- I gave you a wrong email address. What should I do?
Please contact me with your correct email address. I will update your records.
- I lost my invoice or order record. Can I get a replacement copy?
Yes, please contact me with information about your order. I can send you a replacement order record through email.
- Is my credit card number secure?
I do not store or maintain your credit card number. Your payment is made through the PayPal service or other third party credit card service providers that use encrypted communication protocols. These supplies are PCI compliant (The Payment Card Industry Data Security Standard (PCI DSS) is a proprietary information security standard for organizations that handle branded credit cards from the major card schemes including Visa, MasterCard, American Express, Discover, and JCB).
- What do you do with my personal information?
- I have forgotten my password to your system. What do I do?
Please request a password reset from here. Enter your email address.
- My order didn’t arrive. What do I do?
Your order will have been shipped with a tracking number. If you don’t know what this is, please contact me. Check with your post office or carrier once you have the tracking number.
Terms and Conditions
This document was created using an SEQ Legal template.
(3) Licence to use website
Unless otherwise stated, I own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.
You must not:
(a) republish material from this website (including republication on another website);
(b) sell, rent or sub-license material from this website;
(c) reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose; or
(d) redistribute material from this website except for content specifically and expressly made available for redistribution.
(4) Acceptable use
You must not use my website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not use my website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
You must not conduct any systematic or automated data collection activities (including, without limitation, scraping, data mining, data extraction and data harvesting) on or in relation to my website without my express written consent.
You must not use my website to transmit or send unsolicited communications.
(5) Restricted access
Access to certain areas of my website is restricted. I reserve the right to restrict access to other areas of my website, or indeed my whole website, at my discretion.
If I provide you with or you generate a user identifier and password to enable you to access restricted areas of my website or other content or services, you must ensure that the password is kept confidential.
You must notify me in writing immediately if you become aware of any unauthorized use of your account or password.
You are responsible for any activity on my website arising out of any failure to keep your password confidential and may be held liable for any losses arising out of such a failure.
You must not use any other person’s user identifier and password to access my website unless you have that person’s express permission to do so.
I may disable your user identifier and password at any time in my sole discretion with or without notice or explanation.
(6) User content
You grant to me a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your content in any existing or future media. You also grant to me the right to sub-license these rights and the right to bring an action for infringement of these rights.
Your content must not be illegal or unlawful, must not infringe any third party’s legal rights and must not be capable of giving rise to legal action whether against you or me or a third party (in each case under any applicable law).
You must not submit any content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.
I reserve the right to edit or remove any material submitted to my website, or stored on servers, or hosted or published upon my website.
(7) Limited warranties
I do not warrant the completeness or accuracy of the information published on this website; nor do I commit to ensuring that the website remains available or that the material on the website is kept up to date.
To the maximum extent permitted by applicable law, I exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).
(8) Limitations and exclusions of liability
To the extent that the website and the information and services on the website are provided free of charge, I will not be liable for any loss or damage of any nature.
I will not be liable to you in respect of any special, indirect or consequential loss or damage.
(14) Exclusion of third party rights
(15) Entire agreement