Frequently Asked Questions

  •  Do you have terms and conditions?

Well, yes.  For my website. See here.

  • What do you do with my personal information?

I retain your name, email address and mailing address for your order history. My privacy policy describes the ways I collect, store, use and protect your personal information. This policy also describes how you can remove your personal information from this website.

  • Do you have a warranty?

All bronze works by William Miles will be repaired or replaced at my discretion for no charge within one year of sale if returned to me, postage paid. If you require repair service after one year from purchase please contact me.

  • Do you have a return policy?

You can return any regular price work purchased from Bronze Art by William Miles within 14 days providing that you return the item to me postage paid, subject to a 5% return fee. This fee is collected to reimburse my costs related to currency transactions and packaging and shipping associated with the original sale. Proof of purchase must be provided with the returned item. See my return policy here.

Sale items or discounted items, unless they arrive damaged or defective, cannot be returned.

Commissioned work is subject to the cancellation or return conditions as specified in the Commission Terms.

  • Do you collect sales tax?

Not at this time. You are responsible to pay all customs duties and taxes and other fees that may be charged. I do collect a 3% fee on the total purchase, including shipping, to cover my payment processing fees.

  •  How do I log in to see my orders?

Click the Login or My Account  menu item.  Enter your email address and password. If you have forgotten your password please use the Lost Password form.

  •  I don’t have a log in?  Can I still order?

Generally, no.  Some donation and prepayment items can be placed in your shopping cart while browsing. However, my sculptures and other artwork cannot be ordered without first having an account created in your name. Contact me with the artwork of interest. I will create an account for you.

When you order I need personal information from you such as your name and address. Because I maintain your personal information in my system you are required to explicitly accept my privacy policy and related business terms and conditions whenever you purchase one of my sculptures or other works of art. Once you have an account you can always return to review your order status and history.

  •  I don’t know anything about my account.  How can I find out about my order status?

Please contact me.  Tell me about your order.  I can send you an order status through email.

  •  Do you take commissions?  Can I ask for custom work?

No, not really.  Please see my Commissions policy and complete the request form to contact me.  Tell me what you want.  I may consider the commission if it is something that interests me. I will respond through email.

  • How long will it take to complete my order?

I do custom work.  Commissioned bronze figures or other custom artwork can take six months or longer to complete.

  • I want to cancel an order.  What do I do?

Please see my Returns policy and contact me.  In most cases I will be able to provide a refund.  I may have to charge a small fee to cover my associated transaction costs.

Commissioned work is subject to the cancellation or return conditions as specified in the Commission Terms.

  • I gave you a wrong email address.  What should I do?

You are required to verify your email address by replying to my account notification email before you are allowed to log in to your account. If you entered an incorrect email address during registration then Register again with a new identifier and your correct email address. If you are registered and your email address has changed then you can update your email address by modifying your Account Details.

  • I lost my invoice or order record.  Can I get a replacement copy?

Yes, please contact me with information about your order.  I can send you a replacement order record through email.

  • Is my credit card number secure?

I do not store or maintain your credit card number.  Your payment is made through the PayPal service or other third party credit card service providers that use encrypted communication protocols. These suppliers are PCI compliant. This means that they subscribe to the Payment Card Industry Data Security Standard. This is a proprietary information security standard for organizations that handle branded credit cards from the major card schemes including Visa, MasterCard, American Express, Discover, and JCB.

  • I have forgotten my password to your system.  What do I do?

Please request a password reset from here.  Enter your email address.

  • My order didn’t arrive.  What do I do?

All domestic orders are shipped with a tracking number.  Orders sent to the United States and International orders are shipped with tracking numbers only if optional tracking services are purchased. If you don’t know what your order tracking number is, please contact me.

Check with your post office or carrier once you have the tracking number.

If your order was not shipped with a tracking number then it may be lost. Bronze Art by William Miles is not responsible for orders shipped without a tracking number.


Terms and Conditions

(1)      Introduction

These terms of use govern your use of my website; by using my website, you agree to these terms of use in full.  If you disagree with these terms of use or any part of these terms of use, you must not use my website.

My website uses cookies. By using my website and agreeing to these terms of use, you consent to my use of cookies in accordance with the terms of my privacy policy.

(2)      Licence to use website

Unless otherwise stated, I own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms of use.

You must not:

(a)    republish material from this website (including republication on another website);

(b)    sell, rent or sub-license material from this website;

(c)    reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose; or

(d)    redistribute material from this website except for content specifically and expressly made available for redistribution.

(3)      Acceptable use

You must not use my website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use my website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including, without limitation, scraping, data mining, data extraction and data harvesting) on or in relation to my website without my express written consent.

You must not use my website to transmit or send unsolicited communications.

(4)      Restricted access

Access to certain areas of my website is restricted. I reserve the right to restrict access to other areas of my website, or indeed my whole website, at my discretion.

If I provide you with or you generate a user identifier and password to enable you to access restricted areas of my website or other content or services, you must ensure that the password is kept confidential.

You must notify me in writing immediately if you become aware of any unauthorized use of your account or password.

You are responsible for any activity on my website arising out of any failure to keep your password confidential and may be held liable for any losses arising out of such a failure.

You must not use any other person’s user identifier and password to access my website unless you have that person’s express permission to do so.

I may disable your user identifier and password at any time in my sole discretion with or without notice or explanation.

Accounts with unverified email addresses will be removed without notice.

(5)      User content

In these terms of use, “your content” means material (including, without limitation, text, images, audio material, video material and audio-visual material) that you submit to my website, for whatever purpose.

You grant to me a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your content in any existing or future media. You also grant to me the right to sub-license these rights and the right to bring an action for infringement of these rights.

You warrant and represent that your content will comply with these terms of use.

Your content must not be illegal or unlawful, must not infringe any third party’s legal rights and must not be capable of giving rise to legal action whether against you or me or a third party (in each case under any applicable law).

You must not submit any content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.

I reserve the right to edit or remove any material submitted to my website, or stored on servers, or hosted or published upon my website.

(6)      Limited warranties

I do not warrant the completeness or accuracy of the information published on this website; nor do I commit to ensuring that the website remains available or that the material on the website is kept up to date.

To the maximum extent permitted by applicable law, I exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

(7)      Limitations and exclusions of liability

Nothing in these terms of use will: (a) limit or exclude my or your liability for death or personal injury resulting from negligence; (b) limit or exclude my or your liability for fraud or fraudulent misrepresentation; (c) limit any of my or your liabilities in any way that is not permitted under applicable law; or (d) exclude any of my or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in these terms of use: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under these terms of use or in relation to the subject matter of these terms of use, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free of charge, I will not be liable for any loss or damage of any nature.

I will not be liable to you in respect of any special, indirect or consequential loss or damage.

(8)      Indemnity

You hereby indemnify me and undertake to keep me indemnified against any losses, damages, costs, liabilities and expenses (including, without limitation, legal expenses and any amounts paid by me to a third party in settlement of a claim or dispute on the advice of my legal advisers) incurred or suffered by me arising out of any breach by you of any provision of these terms of use.

(9)    Breaches of these terms of use

Without prejudice to my other rights under these terms of use, if you breach these terms of use in any way, I may take such action as I deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

(10)    Variation

I may revise these terms of use from time to time. Revised terms of use will apply to the use of my website from the date of publication of the revised terms of use on my website.

(11)    Assignment

I may transfer, sub-contract or otherwise deal with my rights and/or obligations under these terms of use without notifying you or obtaining your consent.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms of use.

(12)    Severability

If a provision of these terms of use is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

(13)    Exclusion of third party rights

These terms of use are for the benefit of you and me, and are not intended to benefit any third party or be enforceable by any third party. The exercise of my and your rights in relation to these terms of use is not subject to the consent of any third party.

(14)    Entire agreement

Subject to the first paragraph of Section [8], these terms of use, together with my privacy policy, constitute the entire agreement between you and me in relation to your use of my website and supersede all previous agreements in respect of your use of my  website.

Last updated: May 6, 2022.